Announcement on Compensation Due to Platform Downtime

Dear valued SnapEx users,

In the event that the SnapEx app or web trader experience platform downtime, we will be applying the following procedures:

• Compensation for losses due to open positions during platform downtime
• No order rollbacks will be made
• Leaderboard rankings may be affected
  
  

Users will receive additional SNAP points (depending on the scenario, as detailed below) for any losses or any order(s) that failed to execute.

If there has been a temporary service interruption on both the SnapEx app and web trader, we understand that there may be some who had open positions when the platform went offline. As such, we will compensate those who may have realized any losses during this period.

Please refer to this table for our compensation plan based on various scenarios:

Scenario	During affected period	After affected period	Method of Compensation
Scenario 1	Limit orders fail to execute	Overall order P/L unchanged	Bonus = Margin equivalent of SNAP Points*
Scenario 2	Open orders fail to close upon reaching Take-profit price	Overall order P/L positive	Bonus  = Margin equivalent of SNAP Points*
Scenario 3	Open orders fail to close upon reaching Take-profit price	Overall order P/L negative	Compensation = Total losses in USDT + 2 times Margin equivalent of SNAP Points*
Scenario 4	Open orders fail to close upon reaching Stop-loss price	Overall order P/L negative	Compensation = Difference between Closing Price & Stop Loss Price in USDT + Margin equivalent of SNAP Points*
Scenario 5	Open orders remain unchanged (did not hit TP or SL prices)	Overall order P/L negative	Compensation = Total losses in USDT + Margin equivalent of SNAP Points*

*No more than 4,000 SNAP Points per user account

All forms of compensation and reimbursement will be processed within fourteen (14) working days from the end of system maintenance due to platform downtime. We apologize for any inconvenience caused by this measure and we thank you for your patience and understanding.

In the event of platform downtime, please stand by for a follow-up announcement regarding the completion of system maintenance to get things back online.

If you have any comments or inquiries, send us a message through [e-mail].

All compensation requests must be made through this form: https://bit.ly/3p5rA1W.