Dear SnapEx Users,
Over the weekend of 14th and 15th May, some users might have experienced some difficulties in using SnapEx. We have worked tirelessly to rectify the issues and most issues are now solved. Rest assured, all funds are SAFU.
- orders placed are missing from account
- balance gone missing after orders closed
The SnapEx platform was targeted by a coordinated attack from external threats. Our internal security protocols prompted the system security to automatically heighten the security level, resulting in a reduction of system latency and altered alignment between both the backend system and the front-end display. In other words, all orders and balances are actually captured in the backend, but not reflected in the front end display to the users. This means that all orders were recorded, the security system did its job, but what happens to the orders and the users affected?
We’ll go into that below.
- Missing Orders
Orders will be closed from the backend. While profit won’t be clawed back and shall be retained by the users, net losses of users will be compensated and shouldered by SnapEx. This is part of our commitment to provide a safe and secure trading environment to all of our users.
- Missing Balance
Balances will be reconciled to reflect the actual balances.
Token of Appreciation
All users who reported the incidents will receive extra USDT Trading Bonuses as a token of appreciation from SnapEx.
A higher level of security has been implemented in place to protect the system from future threats. Meanwhile, more constant and efficient communications shall be in place in the future to maintain better transparency.
We sincerely thank everyone for your continuous support and patience. While Rome is not built in a day, we will keep working hard to provide a better service to all users.
Should you have any further enquiry, please contact our admins and email us at at email@example.com.