Snapex is not responsible if you send deposits or withdrawals to an incorrect address. If you are withdrawing from Snapex to an incorrect address, there is nothing Snapex can do to recover the tokens. If you deposit to an incorrect Snapex address, we can attempt to recover it, but may charge a fee to do so, and if we do not generally support the deposited token or method we may be unable to recover it at all.
The chain that a crypto deposit is sent on is really important. If deposits are sent on the wrong chain we may attempt to recover it but this is in no way guaranteed. A minimum 10% fee will be charged but in many cases we will either not be able to recover the unsupported token or will require a significantly higher fee.